Terms and Conditions


Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise, when this happens please feel free to contact us to discuss.  However, please also bear in mind that all of our items are hand blown and can vary from item to item. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to trade not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Delivery and Returns

The Artistic Glass Ltd returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorization (RA) number before sending any item back. Any product without a RA number will not be refunded.

Your return request must be received within 14 days of receipt of goods. Unfortunately we cannot accept return requests made outside of this period. 

Order Cancelation
We can only cancel your order within 24hrs after paying for goods. Please take your time and choose products you wish to buy carefully as All orders are final. If you think you have ordered a product by mistake or you have ordered the wrong amount please let us know by email or phone within 24 hours and we will be happy to help.
Please note that after 24 hours from purchasing goods from us your order will be already be processed and despatched to you.


If when you receive your product(s), you are not completely satisfied you may return the items to us, within 14 days for exchange or refund. Returns will take approximately 10 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals blank warranty cards and all accessories and documents provided by the manufacturer.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. The Artistic Glass Ltd will not be held responsible for items lost or damaged in transit.

All shipping back to The Artistic Glass Ltd is paid for by the customer. We are unable to refund your postal fees. In some case we may be able to arrange collection free of charge depending on situation, location and current delivery routes.

Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.

If you are returning items for exchange please be aware that a second delivery charge may apply.


Discounted or our end of line products can only be returned if they arrive damage no refunds or replacements will be made.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products as ordered, please contact us immediately.  In the unlikely event that the product arrives damaged or faulty, please contact The Artistic Glass Ltd immediately, this will be given special priority and you can expect to receive the correct item within 72 hours. Any incorrect items received all delivery charges will be refunded back onto you credit/debit card.

Delivery service

We try to make the delivery process as simple as possible and your order will be shipped to the address which is entered in during the ordering process. If you have special requirements regarding delivery please contact our office.

Delivery times are calculated in working days Monday to Friday. If you place an order after 3 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.

We aim to deliver within 3-4 working days but sometimes due to high order volume during busy periods please allow 5 days before contacting us. We will attempt to email you if we become aware of an unexpected delay.

UK Delivery Costs
UK Mainland - Standard Delivery 3-5 Working Days - £6.59
Highlands,Islands,Jersey,Guernsey and Orkney- Please contact us before ordering.
( Order before 1:00PM ) Next Day Delivery for Mainland Only - £10.99 
Collection in person - FREE of Charge - Please contact us at to arrange collection.
Free Mainland UK Delivery for standard orders over £90

International Rates

Band 1
: Austria, Belgium, Denmark, France, Germany, Luxemburg,The Netherlands Republic of Ireland and Switzerland
Band 2: Czech Republic, Italy, Slovakia and Spain
Band 3: Bosnia, Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Iceland, Latvia, Lithuania, Norway, Portugal, Romania, Serbia, Slovenia and Sweden
Band 4: Canary Islands,Australia, Russian Federation and United States
Band 1 Band 2  Band 3  Band 4 
£15.00 Per Parcel £17.00 Per Parcel £25.00 Per Parcel £75.00 Per Parcel

When ordering larger quantities, please contact customer service first in order to determine the correct shipping price and delivery time.

Privacy Notice

This policy covers all users who register to use the website. However you are able to view the website with no obligation.


We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. The Artistic Glass Ltd uses industry standard practices to safeguard the confidentiality of your personal information, including ‘firewalls’ and secure socket layers.

During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.

We will use the information you provide only for the following purposes.

* To send you newsletters and details of offers and promotions in which we believe you will be interested.
* To improve the content design and layout of the website.
* To determine the interests and buying behavior of our registered users.
* To perform other such general marketing and promotional activities.

Conditions Of Use

The Artistic Glass Ltd and its affiliates provide their services to you subject to the following conditions. If you visit our shop at you accept these conditions. Please read them carefully, The Artistic Glass Ltd controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.

If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local laws.


All content included on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by The Artistic Glass Ltd and and are protected by international copyright laws.

License and Site Access

The Artistic Glass Ltd grants you a limited license to access and make personal use of this site. This license does not include any resale’s or commercial use of this site or its contents or any collection and use of any products any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information, for the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.

This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploitation without written consent of The Artistic Glass Ltd.

Product Descriptions

The Artistic Glass Ltd and its affiliates attempt to be as accurate as possible with its product descriptions and other content, however we can not always guarantee consistency of products as they are hand blown.

From time to time there may be information on  that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice, (Including after you have submitted your order) We apologise for any inconvenience this may cause you.


Prices and availability of items are subject to change without notice. Prices advertised on this site are for orders placed and exclude VAT and delivery. VAT and delivery charges are visible in your cart.